There is no age requirement to play the games for fun. However, in order to play for real money, you must be at least 21 years of age and the legal age in your jurisdiction.

No, all of our games are available to download and enjoy completely free of charge. You can play for free for as long as you wish.

Of course! Casino's just wouldn't be the same without the chance to win big. Information on banking (deposit and withdrawal) methods and policies can be found on the banking page.

No, all transactions are kept completely confidential. We do not report your winnings to any government agency.

Yes, online wagering from the country we host from is perfectly legal. We operate under strict compliance with all local laws and urge you to wager real money only if you are in compliance with your local jurisdiction.

Yes, we are fully licensed in Costa Rica and operate with complete compliance of all laws pertaining to online gambling.

All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.

There is no age requirement to play the games for fun. However, in order to play for real money, you must be at least 21 years of age and the legal age in your jurisdiction.

In order to get a VIP status, you must have a GoldCat Membership wich any loyal customer can obtain after fullfilling al requirements. understanding loyal customer as a customer who has been playing for at least 7 months and deposited $750.00 or more.

Since our software is the fastest downloading casino package on the net, your download wait time should be very small no matter what speed your connection is. The approximate download times are as follows:

Connection Speed	Approximate Download Time
56k Modem	9 minutes
DSL / Cable Modem / T1	Less than 30 seconds

One you complete the download form and submit, you will see a file on your desktop named "smartdownload.exe". Simply double-click the file and follow the installation instructions.

If you are unable to locate the file on your desktop, you can find it by going to the start button and selecting "search --> find files or folders". In the Search field type "smartdownload.exe", make sure that the "local drives" option is selected in the "look in" field, and then click "find now". After the file is found, simply double-click it and follow the installation instructions.

Desktop is the term used to describe the background area on your computer monitor. When all your programs are minimized, what you are looking at is the Desktop. You should see icons towards the top left corner for "My Computer", "Recycle Bin", and any other programs your system may have pre-installed.

Creating an account is quick and easy, simply double-click Cool Cat Casino's icon on your desktop and then click the "new account" button. After filling out the required information , click "create", and you will be ready to log in to your new account.

Yes. Your account information is protected by our software's state-of-the-art 128 encryption technology and will always be kept completely confidential.

If you have not yet created an account, you will need to do so before you can log in and begin playing. If you already have an account and are getting this error, most likely you have mistyped either your user name or your password. First, make sure that your caps lock key is turned off, then, double-check the spelling of your username and retype your password. Remember, although your username is not case sensitive, your password is, meaning lowercase and uppercase characters must match your original password entry exactly. If you are still having problems logging in after these steps, please contact customer support and we will be happy to help you resolve the issue.

In order to retrieve a forgotten password you will need to contact our support department at support@coolcatcasino.com, or you can call our support department by phone 24 hours a day at: 1-888-441-6693.

No, at this time our software is not compatible with the Macintosh operating system.

Yes, AOL users can download and play our software with AOL version 3.0 or later.

The minimum system requirements for our software are a Pentium 90, windows 95+, and 16mb RAM.

For your convenience, Cool Cat Casino offers several ways for you to initiate a transaction. After starting the software and logging into your account, click on the "bank" button. From there you will see several options for depositing money into your account. Choose the one that suits your needs the best and follow the instructions.

Absolutely. Our transaction processors have been carefully chosen based on the security and reliability of their services. All of our processors utilize the latest in SSL encryption technologies to ensure the protection of your credit card and personal information at all times.

All wagering is done in U.S. dollars for simplicity, however, you may make a deposit with us in any currency you like and we will be happy to credit your account in dollars at the current true bank exchange rate.

You must exit the game and enter the Banking section of the casino's lobby. From the Bank, you may request a withdrawal

The time to process withdrawals is 2 - 7 business days to be processed. Payouts paid by Cashier checks are sent just twice a month.

The method of withdrawal you choose determines how your money will arrive except deposits from a cc which cannot be returned back to your cc. However whenever possible your winnings will be sent by the method you prefer. Some methods may require you to have an account with them, such as On Demand Funds and Neteller, or to have a card, such as Pre-paid ATM.

No, All transactions are strictly confidential.  We do not report your winnings to any government agency.

Cool Cat Casino offers one of the largest selection of games available, including casino favorites such as Blackjack, Baccarat, Roulette, and Craps, as well as a wide assortment of 3 and 5 reel slots, video poker, and a range of new network wide progressives for Slots and Caribbean Poker. All in all, we offer over 48 games with new updates and games being developed on a regular basis. With such a diverse selection, you're sure to find the perfect casino entertainment to suite your needs.

Detailed game play rules and complete instructions for all our games can be accessed by clicking the rules button from within the software.

Yes, the following games will not count toward making wagering requirements: CRAPS, ROULETTE, PONTOON21 and BACCARAT.

No, bonuses are for amusing purposes only and can not be cashed out. The bonus amount will be removed from the winnings.

All of our games offer comp points, except the Real-Series Video Slots. Please let us know which games you have been playing in order for us to review your comp points.

All games must pass testing by engineers from Princeton University and must undergo extensive testing for fairness and accuracy from RealTime Gaming's Quality Assurance Department prior to being released to the public.

In the United States there are 13 states that have land based casinos. You may be surprised to learn how their pay outs compare to Cool Cat Casino's. The following data was obtained from the June 1999 issue of, Casino Journal. (Although the actual payout varies depending on the denomination of the slot game, we are using the averages for this comparison.)

STATE:	SLOTS Payout:	TABLES Payout:	AVERAGE:
Nevada	94.65%	84.81%	90.71%
Colorado	94.37%	80.86%	88.96%
Illinois	93.97%	82.86%	89.52%
Iowa	93.42%	78.00%	87.25%
Indiana	93.29%	80.29%	88.09%
Connecticut	91.91%	N/A	N/A
New Jersey	91.63%	83.45%	88.36%
Average	93.32%	81.71%	88.82%
CoolCat Casino	95.73%	97.52%	97.40%

There is no age requirement to play the games for fun, however, in order to play for real money, you must be at least 21 years of age and also the legal age of majority for your jurisdiction.

When you've decided you've practiced enough and are ready to play for real, switching to real money mode is quick and easy. Exit and restart the software. At the login screen, make sure that you select "Play for Real Money" and log in. Click the "Bank" button at the top left of the screen. Once in the banking area, choose a deposit method from one of our secure processors and follow the instructions for depositing money into your account. Now just select the game of your choice and start winning for real!

Our software is set up to automatically accrue comp points for you at different rates for different games. In addition, you may be awarded additional points at any time at the discretion of the casino's management and you can redeem your points for real money or exciting prizes. We are constantly searching for newer and better unique prizes. CLICK HERE for more information on Player Comps

As long as you haven't initiated play, you may reduce the amount of your bet or remove your bet entirely by clicking directly on the chips on the table.

Yes, complete records of the entire gameplay history for your account can be obtained by contacting customer service.