Use your Visa/MasterCard, credit or debit, to make deposits and have your account credited immediately! If your bank does not allow gaming transactions, try one of our alternative deposit options below! Please note that our accounting department must have a Credit Card Agreement Form on file, for each and every credit card used, before processing any transactions. Cancellations: IfIf your card shows a double charge, was charged mistakenly or without your authorization, we will consider your case, and if a valid case is presented we will refund your account. In the case where you acknowledge the charge but would like to cancel the transaction and request a refund, please send an e-mail to: ccprocessing@coolcatcasino.com or call us at 1-877-767-6926. Click here to deposit using Credit Card.

		IPoint: iPoint offers mobile phone users the opportunity to fund their online account through a secured network. It is independent from cellular network providers and does not require any special hardware or particular type of mobile phone It is secure as no credit or debit card details are transmitted through the cellular network and all sensitive data is stored on an internal secure server’s. Click here to deposit using IPoint.

		Neteller: (Only for non-US & CA customers) An online money transfer service that provides the fastest and most secure way to transfer cash online, with the option of same-day payments and virtually instant cash transfers. You pay no charges for transfers to and from the casino. You can open your Neteller account today at www.neteller.com Click here to deposit using Neteller.

		CLICK2PAY (Non-US Customers only) Click2Pay is an international payment community which offers you instant funding capabilities. There is no need to fund your account in advance anymore. Whenever you make a payment on the net, we will automatically transfer the required amount from your credit card or bank account to your Click2Pay account. There are no fees involved and the transfer is virtually instant.

		E-checks are charged to your bank account and take 3-5 business days to clear. Please contact our Customer Support Team: support@coolcatcasino.com.

• Your purchase will show as COOLCATCASINO.COM on your credit card statement.
• Your credit card will be billed immediately after purchase.
• All transactions are in USD.
• We recommend the cardholder print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misunderstandings in the future.

Withdraw money by logging into your Cool Cat Casino account and clicking on the Cashier.  Click WITHDRAW MONEY.

Select the method of withdrawal in the Bank Menu: Neteller, Cash Deposit, Click2Pay, Overnight Express (Federal Express Cashier’s Check) or Wire Transfer. 

For a large majority of these methods there are fees involved.  Please contact our customer support staff to find out what fees are associated with the withdrawal method that you choose.

Please keep in mind that we require documentation from all players before a withdrawal will be processed. If you have ever made a deposit in the past by credit card, you must fill out a Credit Card Agreement Form to process your payout.  Please contact us to find out what documents may be required for your withdrawal.

Unless otherwise stated, there is a max cash-out of $2,000 per week.  Weekly payments will be higher if you are a VIP player.

Cash-Out requests may take up to 7-10 business days to be approved due to certain limitations which have affected the industry.  For players who play with no bonuses and/or redeem coupons below 30%, withdrawal requests can take up to 5 business days to be approved.

For your convenience, we offer a variety of fast and efficient cash-out methods  If you should come across a method that works better for you, please let us know and we will do everything we can to accommodate you.  Please find below the time frames for your cash-out to be credited or sent to you.  Please note that all time frames are calculated in business days (Monday through Friday.  Holidays are not considered business days).

Withdrawals take approximately 7 to 15 business days to be processed by our accounting department.  There may be slight delays due to payment and processing limits, depending on the level of traffic and the method of payment.

Weekly Limits Based on Player Class

Regular Players	$2,000/week after first payment
High Roller’s	$3,000/week after first payment
Gold VIP’s	$5,000/week after first payment
Diamond VIP’s	$5,000/week after first payment
Double Diamond VIP’s	$10,000/week after first payment

Once you have completed the requirements associated with your deposit + bonus, you have the option of performing a real cash reversal. You cannot perform these reversals on your own. You must contact us to approve and help you with these reversals.

If you have remaining questions and/or desire more detailed information, please feel free to e-mail our withdrawals department directly at: withdrawals@coolcatcasino.com.

		You may request a withdrawal of your funds via Neteller. There is no fee associated with a Neteller withdrawal. Please make sure we have your correct Neteller e-mail address or account number. Funds will appear in your NETELLER Account one to two business days after your cash-out is approved.

		You may request a withdrawal through Click2Pay only if you have made a previous deposit this way. There is no fee associated with a Click2Pay withdrawal. Please make sure we have your correct Click2Pay account information. Funds will appear in your Click2Pay Account one to two business days after your cash-out is approved.

		Funds will appear in your bank account four to seven business days after your cash-out is approved. The minimum withdrawal via Wire Transfer is $500. It takes approximately four to ten days.

		Due to the expense of bank processing and overnight fees, the minimum amount is $100. Overnight Express checks are sent securely via Federal Express or DHL, please note that Federal Express and DHL will not deliver to PO boxes. After requesting a withdrawal, it will take from four to ten days to receive your check. Checks will only be sent to the address on file. Any fees will be deducted from the withdrawn winnings. These will take between 5 to 7 business days to be delivered once your cash-out is approved.

		Funds will appear in your Quicktender account, one to two business days after your cash-out is approved. No fees deducted.

Contact Us
If you should have any questions about your withdrawal, please contact our withdrawals department by live chat, phone at 1-888-879-1302 or via e-mail at withdrawals@coolcatcasino.com.